Support

FAQ:

How does the Sana Skin tightening treatment work and what does it feel like?

At Sana Sana, we use a device named Scarlet for skin tightening.
Scarlet SRF uses micro-needle radio frequency (RF) technology to remodel collagen production and elastin fiber in skin. The heat from the RF produces new collagen and elastin fibers, improves skin tightening and texture of skin.
With a numbed face, the treatment feels like little more than light pressure to the face, with most patients report experiencing little to no pain. The micro-needles are extremely thin and work with gentle pressure for maximum comfort.
When do the results appear, and how long do they last?
Visible tightening results come immediately, and the results of dermal remodeling appear over time in the course of new collagen, elastin fibers regenesis and vascular rejuvenation. For most patients, measurable results appear gradually in 2 to 3 months. The results can last 6
months to a year following a single treatment, depending on your skin condition and aging process.

What is AGNES?

Originally developed by Dr. Ahn as a cure for acne, Agnes RF is a precision micro-needling device that is currently being used by physicians all over the world for conditions including lower eyelid rejuvenation, submental reduction, jawline sculpting, earlobe repair, and many other aesthetic concerns.
Agnes Precision RF is a unique, non-surgical radiofrequency device that can sculpt the face, and deliver firmer, tighter, more youthful-looking skin. Agnes RF stimulates the production of collagen and elastin, providing long-lasting and unmatched results.
As soon as your treatment is complete you should be free to resume your normal daily activities.

Q: WHAT IS PLASMAGE®?

A: PLASMAGE® is a non-invasive skin treatment designed to effectively address various skin concerns and
revitalize the skin using the power of plasma energy. It is ideal for treating fine lines, wrinkles, skin tone,
texture, xanthelasma, skin tags and more.

Q: HOW DOES THE PLASMAGE TREATMENT WORK?

A: PLASMAGE ® delivers plasma energy to the aimed at by the ionizing of ambient gas in the air. Plasma is
delivered through a small probe or applicator. The probe is applied to the surface of the skin without direct
contact as the plasma energy creates microinjuries. Because only highly focused dots of energy are applied to
the treatment area, the skin undergoes a more rapid healing process. You may experience some redness for 24-
48 hours but can resume regular activities embracing your revitalized appearance while the plasma energy
beneath the skin’s surface continues to exert its effects over time and provide longer lasting results.

Q: HOW LONG IS A TYPICAL TREATMENT SESSION?

A: Treatment sessions are relatively short. The procedure typically takes about 15 minutes depending on the
size of the area being treated, and the overall treatment visit typically can be done within an hour.

Q: DOES PLASMAGE HURT?

A: We prioritize your comfort. As in the case with most device treatments, topical numbing cream or anesthetic is applied to the treatment area. Following the treatment, lig

How much do the treatments cost?

The cost of the treatment depends on several factors including the type and severity of the skin condition, and the number of treatments needed to give you the optimal results. The best way to determine what is needed is by scheduling a free no-obligation consultation. At the consultation you will find it extremely educational, and discover what treatment regimen will be optimal for you.
At Sana Sana Medical Aesthetics we never believe that there is a one-size-fits-all approach. It should always be custom tailored to each individual’s needs.

What happens after a laser treatment?

You may experience some mild pinkness in the treated area, but no
“downtime” is to be expected. Some redness and mild swelling may be seen in some individuals. The brown spots may become darker for a few days and will lighten gradually thereafter. Makeup may be used to cover these mild changes. The patient may continue with their daily routine. Strict sun protection of the skin is a must. You can expect to be able to return to work or leisure immediately following the procedure

What's the status of my order?

Once your order has been placed, you will receive a confirmation email showing the status of your order. It is usually shipped within 24-48 hours of ordering.

Can I change the shipping address on my order?

If there are any errors in the address post purchase, please call our office and we will happily help make sure your order ends up where it needs to. 

Can I make any changes to my order?

If there are any changes to your order (i.e. if you accidentally ordered the wrong product, need to cancel, etc.), please call our office and we can assist you. 

Bookings cancelled before your booking has been confirmed will not be charged.
If you cancel more than 24 hours before your appointment, you will receive a full refund.
For cancellations made between 24 to 12 hours before a confirmed appointment, 50% of the booking cost will be charged. Cancellations made within 12 hours of the appointment will incur a charge of 100% of the booking cost.

Contact

Our customer experience team is available Monday – Friday, 9AM – 5PM PST (excluding public holidays). We’ll get back to your email with 24-48 business hours.

You can reach us a info@sanasana.com

Privacy Policy

LAST UPDATED  12.11.2025

This Privacy Policy describes how Sana Sana Medical Aesthetics (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect the following types of information:

Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.

We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.

Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.

Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.

Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.

Website Improvement: We may use your information to analyze and improve our website’s functionality, content, and user experience.

3. SHARING YOUR INFORMATION

We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:

Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.

Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.

Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.

4. YOUR CHOICES AND RIGHTS

You have the following rights regarding your information:

Access: You can request access to the personal information we hold about you.

Rectification: You can request corrections to inaccuracies in your personal information.

Deletion: You can request the deletion of your personal information, subject to legal obligations.

Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

5. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

5. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our corporate office at:

Sana Sana Medical Aesthetics

1044 Castello Drive Suite 106 Naples, Florida 34103

Telephone: +1 239-944-5481

Email: info@sanasana.com